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VoIP Telephony

Reliable Hosted VoIP with 8×8

Cloud-based business phone systems use the internet to make voice calls, send instant messages 8x8 voip and host audio or video conferences from any computer or smartphone. Bristol IT recommend 8×8, one of the Global leaders in Unified Communications, for a reliable hosted VoIP phone system. 

Key Benefits of VoIP Telephony

  • Save time and money: The 8×8 X1 series doesn’t require a large investment and is easy to set up and use.
  • Impress your customers: Never miss another call and tailor the way calls are answered to deliver an excellent customer experience.
  • Enable flexible working: Use our desktop or mobile apps to make calls, hold meetings of send messages from wherever you are.

The 8×8 system provides a wide range of Telephony and Unified Communications features including (but not exclusive to):

  • Support for a wide range of Desk phones or Wireless phones
  • Desktop Apps for softphone, presence of users and Instant Messaging
  • Mobile Apps so you can utilise your extension and DDI on your smartphone
  • Hunt Groups, Call forwarding, Auto Attendant, Voicemail
  • On hold messaging or music
  • Single Sign On
  • Any geographic number available
  • Subscriptions available for call queues and call data analysis
  • A scalable solution provided on a cost per user basis
  • System availability (uptime) of 99.9999%* based on the in-built system redundancy
  • Web-based management portal facilitates rapid user and feature changes

Virtual Office

You depend on your phone system to connect with customers. Without the right analytics to measure how those connections are working, you’re missing opportunities. 8×8 Virtual Office delivers an unmatched suite of analytics tools that give you enterprise-level business intelligence about your communications.

Small Business Plan

X Series X1 is a highly secure, robust and easy-to-use cloud phone system. It’s ideal for small or emerging businesses and includes essential communication features such as auto-attendant, call handling, voicemail, conferencing, recording and reporting.

The Knowledge Worker Plan

The X2 plan is well-suited for most employees. It includes one application for business voice, team messaging and meetings. Users can access the essential communication and collaboration features through the desktop app, mobile app or a desk phone.

The Supervisor or Administrator Plan

The X4 plan is designed for supervisors and administrators. Supervisors can use more advanced analytics and wallboards to improve employee productivity. The Barge-Monitor-Whisper feature allows supervisors to interrupt calls, monitor calls silently or speak only to the agent without the end customer hearing. Administrators can optimize service quality through dashboards and improve operations and call handling. The X4 plan is also designed for users who call many international countries and want their calling bundled in for free.

The Voice-Focused Contact Centre Plan

The X6 plan is made for the voice-focused contact center. It combines the same collaboration and telephony capabilities of X4 along with contact center-centric functionality for voice-based interactions and integration with common customer relationship management (CRM) applications. It provides agents with the necessary tools to effectively manage customer interactions.

The Multichannel Contact Centre Plan

The X8 plan is the best plan if you’re looking for customer experience transformation through a multichannel contact center. For a multichannel associate or a contact center manager, the X8 plan comes complete with a full suite of analytics, integrations and the latest contact center functionality, like co-browse, quality management and outbound predictive dialing.

The 8×8 X Series is the only integrated communications platform providing companies with:

  • Guaranteed call quality and reliability
  • One system of engagement (one cloud, instead of many clouds)
  • Unique insights from one system of intelligence
  • Company-wide team messaging
  • Proven security and compliance
  • Follow-the-sun global support from a single vendor

The result is an engagement platform that enables businesses to move at the speed of employee and customer expectations, leading to less churn and more revenue.

See what we can do for you today!

Contact us for more information about our Telephony services

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