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Site Policies

Policies:

Website and email policies

These policies are for our websites, contact information and emails.

Please note: By continuing to use this website, beyond this document and the page on which you first landed, our understanding is that you consent to the processing of data about your visit in the manner and for the purposes set out below, within the constraints of current United Kingdom law.

Privacy and confidentiality

Our rules

  1. We ask for only the minimum information we need to serve you.
  2. We only ever use your information for the purposes you gave it to us. If you withdraw that permission at any time we will not continue to use your information.
  3. We will not give to third parties any information that identifies you (or sell it, or whatever), without your specific permission.
  4. From time to time we use third-party systems, such as MailChimp, to send emails. We do not use organisations that have less stringent privacy rules than our own.

Our use of cookies

We do not collect any personally-identifiable information about visitors to our sites, except in the case of those who have set up an account on the site and choose to log-in when they visit, or those who request our newsletters (“ezines”), and supply us with an email address to which we can send them. If you do not log in, your activity is not actively tracked in an identifiable way by us or our business partners. The exception to this is any server logs we keep for technical purposes, which may record your IP address in the normal way, but which will not link that to your personal information.

Unless you have an account for one of our websites and you log-in, our web servers will not send cookies to your computer. If you are “just visiting” you should NOT receive cookies from us (and we would be keen to know if you did!).

There are two exceptions to this:

  1. Our use of Google Analytics

    To help us tune our websites, we use Google Analytics (“Analytics”). It is a service provided by Google, Inc., which helps us understand how people use the site. To do this, Analytics uses a cookie placed temporarily on your computer.

    The information generated by Analytics is stored by Google, sometimes on servers in the United States and other locations outside the United Kingdom and the EU. Google makes the information anonymous before storing it. We use the analysis that Analytics creates from the data, however we have no direct access to the data set itself.

    Google has its own terms of service for Analytics, which we recommend you read, however we use the Analytics service in good faith, believing it to be both legal in the UK and the EU, and in the interests of both ourselves and our web site users. As part of Analytics’s terms of service, Google says it will not associate your IP address with any other data the company holds.

    You may refuse Analytics’s cookies by installing Google’s Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to prevent information about a website visit being sent to Google Analytics.

  2. Cookies from our newsletter subscription and on-line order-placing systems

    We set one cookie to indicate we’ve offered you our newsletter, which you have either declined, ignored or accepted. It means we won’t bother you more than once about this.

    We also have to set cookies if you use our on-line ordering system.

    Neither of these instances do anything other than make those systems work properly.

External links

There are links from this site to third parties, such as YouTube (Google Inc.), and our various channel partners. These are included in the site’s content. We also mention third parties in our email communications (see below) and sometimes link to their sites too.

We have no control over, and do not monitor the activities of these third parties with respect to privacy. We would expect you to exercise the normal reasonable cautions you do when using any other websites, and we can not be held responsible for organisations outside our control.

To reiterate: in full compliance with UK law, we will not collect identifiable personal data without seeking your explicit consent.

Our public email and newsletter policies

These rules cover any messages that we send out from time to time, to a wide distribution list. All such activities by Bristol IT Company fully comply with the General Data Protection Regulations concerning consent, privacy and the security applied to associated personal data storage and use.

  1. Our public email (“Newsletter”) is provided on a free, best-effort basis only: no contract is implied between sender and recipient.
  2. Any discounts or offers referred to within the Newsletter, either from us or from third parties, should be regarded as an invitation to treat and are subject to contract, per usual commercial practice.
  3. We endeavour to provide carefully-researched information, of use to our subscribers. Our business, however, is IT services and support: opinions included in the Newsletter may not reflect those of the business as a whole. Bristol IT Company cannot, therefore, accept responsibility for issues arising from inaccuracy or mistakes in Newsletter information thus provided.
  4. We try to avoid really loud colours, and tacky images, and stick to the subject at all times, but, occasionally, humour creeps in. We do not apologise for this: it keeps us sane.